Frequently Asked Questions

furnished condos torontoI am travelling with children. Will this affect my reservation?

We welcome all guests, including children. Children under the age of three stay free of charge

How can I modify a reservation that was made on your website?

We do not provide modification of reservation through our website. However, you can always contact us if you need any help about reservation

How can I get a confirmation about our reservation?

We will send an e-mail to you within 24 hours to confirm your reservation. Please wait until the confirmation of reservation before coming. However, at any time you may contact us at the number on the web site to get the confirmation

How do I make special requests for my reservation? For example, if I am late for check-in?

Please contact us via email or phone if you have any specific questions

When do I need to  reserve my accommodation before coming?

It is always good if you reserve your accommodation earlier. Otherwise, the required accommodation might not be available

Is there a minimum stay required, and are taxes paid separately?

Yes seven nights. You will pay the 13% Harmonized Sales Tax (HST) if your stay is for less than thirty nights. If you book for a month, for example, you will not pay the tax.

What is the check-in and check-out time?

The check-in time is 3:00 pm and the check-out time is 11:00 am. We request that the guest confirms the actual arrival time via phone or email.

In which currency should I pay?

We accept cash in Canadian dollars

Is parking available?

Yes, depending on the location of the apartment. It must be arranged in advance.

What if I have an over night friend at my accommodation?

You will have to pay for any over night guests and inform us in advance.

Is there a cancellation fee if I cancel my reservation?

Yes, there is a cancellation fee applicable.

Is there any refund if I have to make an early check-out?

Unfortunately, there is no refund after check-in.

Are there any late check in or check out fees ?

If you check in after 9:00 pm, you will pay a late check in fee of $ 35.00. Late check-out after noon incurs a charge of $ 35.00.  Depending on availability, one hour grace period can be offered for free.

What about an early check in fee?

If you check in before  3.00 pm, early check in fee of $ 35.00 may be applied.